Here are a few possible situations that you might experience when using or updating your induction heater. Do not hesitate to contact us and submit a support request when you are experiencing problems that are not described here. The form to submit a support request is located at Support Request.
“All of the updates are missing in the User Menu”
The update files were placed on the USB drive using a wrong method and/or the USB drive is not compatible with the induction heater.
Solution – Check the specifications for the USB drive or try a different USB drive that complies with the specifications. The specifications for the USB drive are located at Updating Firmware SURETHERM – Step 2. Download the updates again and check that the files are in the USB drive root. Try the USB drive with the induction heater again.
“One of the update options is missing in the User Menu”
There are probably multiple files for the same Firmware (either GUI or PWR) on the USB drive. An example: two different versions for the PWR Firmware are loaded on the USB drive. Because of the multiple files, the device does not know which update should be selected.
Solution – The file that is not used for this particular induction heater must be deleted from the USB drive. After deleting the unused file you can try the USB drive with the induction heater again.
“Error – No Texts Found – during Firmware update”
New GUI Firmware versions are accompanied by a new update for the Language Pack as well. When the induction heater reboots after updating the GUI Firmware it checks for the current Language Pack version. When the error “No Texts Found” is shown the required Language Pack is missing or the files used were corrupted.
Solution – Check if the latest Language Pack is present on the USB drive. A Language Pack always consists of two separate files, called TEXTS.BIN and FONTS.BIN. When there are two different Language Packs present on the USB drive, make sure to delete the unused Language Pack. Try the USB drive with the induction heater again.